Help – frequently asked questions


What is the Edu-Grafika platform?

Service Edu-Grafika is a platform for kindergarten and school teachers as well as parents conducting classes in home education. It contains teaching aids, worksheets, exercises, decorations ready for printing in pdf format.

Is registration on the site necessary?

If we want to download materials – paid or free (work cards, exercises, decorations and other teaching aids) from Edu-Grafika we must register and log in. To view the content of the site, registration is not required.

How can I activate my account on Edu-Grafika?

After registering on our site you will receive a welcome email. In its content at the very bottom there is a link to activate the account. If the e-mail did not arrive, it could have been sent to spam in your mailbox.

I don’t remember my account password. What should I do?

After clicking on the My Accounttab under the login window you will find the option Forgot password? All you have to do is click on it and then enter the e-mail address used for registration – you will receive a link to reset your password (check spam as well) by entering the new password.

How to download free teaching aids?

All you need to do is create an account, confirm your email and log in.

How to download teaching aids from Edu-Grafika?

It is necessary to set up an account and activate it. Next, you need to buy the Download Package of your choice – thanks to which you can download all the teaching aids on Edu-Grafika.

How does the download package work?

The download package allows you to download teaching aids from the Edu-Grafika website. Each package has an assigned number of downloads to use. The download limit is without time limit.
Each download of the file (regardless of the number of pages) causes a negative calculation of the number of downloads. Subsequent downloads of the same file within six hours of the first download do not result in a negative number of downloads. After this time, a negative number of downloads is counted again.

How long does it take to activate the download package after payment?

Packages with a download limit are launched automatically after payment has been made and authorized by the Payment Operator. It usually takes up to several minutes.

When will the file be available for download?

When you are logged in and you have purchased a download package (for free teaching aids you only need to be logged in) the DOWNLOAD PDF icon will be active. After pressing it (in the case of paid teaching aids) the following message will appear: „Downloading the file will reduce the limit of downloads by 1. The file can be downloaded again for the next 6 hours.” if you confirm that you want to download the selected material after a few seconds a window should appear that allows you to save or open the selected file. If this has not happened, then most likely your browser has blocked pop-ups.
To unblock them, when you try to download the file, you should see information that the browser has blocked the pop-up window and then all you have to do is choose allow (preferably always). If this has not happened, you can manually add the exception depending on the browser you use, you will find it in:
Firefox -> Preferences -> Privacy and security -> (at the bottom of the tab in Permissions) Blocking pop-ups -> exceptions
Chrome -> Settings -> Privacy and security -> Site settings -> Pop-ups and redirections -> add in allow
– Safari -> Preferences -> Sites -> Pop-up windows -> at select Allow

Can I receive a VAT invoice for the downloaded download package?

Yes, if you have a Polish or European Tax number from the EU Tax number database. When purchasing, choose Invoice? and the relevant country and provide all required data. Unfortunately, for companies that have TAX Number from outside the EU, it is not possible to purchase a VAT invoice.

When will I receive a VAT invoice?

You will receive an invoice in electronic form (to your e-mail address) in the shortest possible time, but it may take up to several days because invoices are currently issued manually.

How to print didactic aids downloaded from Edu-Graphics website on a format card, e.g. A4?

All teaching aids downloaded from Edu-Grafika are in pdf format. To print the downloaded file on a sheet of paper, e.g. A4, in the program you open the file (most often it will be Adobe Acrobat Reader), select the appropriate paper size and then select the match option.

Can I publish photos of teaching aids downloaded from Edu-Grafika?

Yes, if they present used teaching aids (e.g. cut-out worksheets, solved math problems, ready decorations) or during their use (e.g. during pre-school classes). We do not agree only to publishing reproductive photos i.e. presenting materials 1 to 1 from which you can directly print teaching aids.

Can I publish downloaded teaching aids and decorations online?

According to our regulations, materials downloaded from the Edu-Grafika website cannot be published outside our website.