Help - or frequently asked questions


What is the Edu-Graphics service?

Service Edu-Graphics is a platform for pre-school and school teachers and homeschooling parents. It contains teaching aids, worksheets, exercises and print-ready decorations in pdf format.

Is registration with the service necessary?

If you want to download paid or free materials (worksheets, exercises, decorations and other teaching aids) from the Edu-Grafika website, you need to register and log in. Registration is not required to view the content of the website. 

How do I activate my Edu-Graphics account?

Once you have registered with us, you will receive a welcome email. In it, at the very bottom, you will find a link to activate your account. If you have not received this e-mail, it may have ended up in the spam folder in your mailbox. 

I cannot remember the password to my account. What should I do?

After clicking on the tab My Account under the login window you will find the option Forgot your password? Just click on it and then enter the e-mail address used to register - you will receive a link to reset your password at this address (also check spam) and then click on it to set a new password.

How do I download free teaching aids?

All you need to do is create an account, confirm your email and log in.

How to download teaching aids from Edu-Graphics?

It is necessary to create an account and activate it. Next, you need to purchase a Download Package of your choice, thanks to which you can download all teaching aids available on the Edu-Grafika website.

How does the download package work? 

The download package allows you to download teaching aids from the Edu-Graphics website. Each package has an assigned number of downloads to be used. The limit of downloads is unlimited. 
Each time a file is downloaded (regardless of the number of pages), the number of downloads is negatively charged. Subsequent downloads of the same file within six hours of the first download do not result in a negative count. After this time, the negative number of downloads is charged again.

How long does it take to activate the download package after payment?

The download limit packages are activated automatically after payment has been made and authorised by the Payment Provider. This usually takes up to a few minutes. 

When will the file be available for download?

When you are logged in and have purchased a download package (for free teaching aids you only need to be logged in) the DOWNLOAD PDF icon will be active. When you click it (for paid learning aids) you will see the message "Downloading the file will reduce the download limit by 1. The file will be available for download again for the next 6 hours." if you confirm that you want to download the selected material, after a few seconds a window should appear allowing you to save or open the selected file. If this has not happened it is most likely that your browser has blocked the pop-ups.
To unblock it, when you try to download the file you should see a message that the browser has blocked the pop-up and then just select allow (preferably always). If this is not the case you can add an exception manually depending on the browser you are using you will find this in: 
Firefox -> Preferences -> Privacy & security -> (at the bottom of the tab under Permissions) Pop-up blocking -> exceptions
Chrome -> Settings -> Privacy and security -> Site settings -> Pop-ups and redirects -> add in allow
- Safari -> Preferences -> Sites -> Pop-ups -> at select Allow

Can I get a vat invoice for my download package purchase?

Yes, if you have a Polish or European VAT number listed in the VAT number database. When purchasing, please select the option Company invoice? and the relevant country and enter all required data. Unfortunately, it is not possible to purchase by VAT invoice for companies that have a VAT registration number from outside the EU.

When will I receive a vat invoice?

You will receive your invoice electronically (to your e-mail address) as soon as possible, but this may take up to several days because invoices are currently issued manually.

How to print teaching aids downloaded from Edu-Graphics on a sheet of paper, e.g. A4?

All teaching aids downloaded from the Edu-Grafika website are in pdf format. In order to print the downloaded file on a sheet of paper, e.g. A4 format, you need to use the program with which you are going to open the file (most often it will be Adobe Acrobat Reader), select the appropriate paper format and then select Fit.

Can I publish photos of teaching aids downloaded from Edu-Graphics?

Yes, if they show teaching aids in use (e.g. cut-out worksheets, solved maths tasks, finished decorations) or in use (e.g. during pre-school activities). We only refuse to publish reproduction photos, i.e. those showing 1-to-1 material from which teaching aids can be printed directly.

Can I publish downloaded teaching aids and decorations online?

In accordance with our terms and conditions, material downloaded from the Edu-Grafika website may not be published outside our website.